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Navigation system

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6 replies to this topic

#1 OFFLINE   GlennR


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  • Region:Canada Ontario
  • LocationBrampton
  • My C-MAX:2016
  • Current Vehicle:C-Max Energi 2016

Posted 04 January 2019 - 03:54 PM

For some reason, my "voice" has stopped working and there are no verbal prompts for turns anymore. Is anyone else seeing this? If so, do you have a solution? 


I've tried adjusting it in the navigation defaults in the car to no avail. I select voice but there are no verbal prompts.

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#2 OFFLINE   Tony_NC


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  • My C-MAX:2013
  • Current Vehicle:2013 C Max

Posted 04 January 2019 - 04:37 PM

I have to ask.....   is your volume up?

#3 OFFLINE   GlennR


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Posted 04 January 2019 - 05:17 PM

That's a good question.  From what I was reading the navigation voice volume and the sync voice are separate volume controls. So, I do for sure hear my music okay but not the nav. It could be I somehow turned the nav volume down but if I did I don't know how it was done or how to undo it if that's the issue. The warning message at the start of a trip comes across loud and clear but not the turn by turn directions.

#4 OFFLINE   Tom_NC_1


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Posted 05 January 2019 - 06:00 AM

I have had experienced the loss of sound a number of times. It happens randomly two or three times a year. Usually it is noticed as no sound from the radio and the radio becomes no responsive to and attempt to use the screen. When this happens the voice command prompts are also not present. I don't use navigation much but it would not be supplied if that was affected as well. I have the Sync II in my 2013 CMax. To fix the problem pull out fuse 79 from the fuse panel under the glove box then reseat it. The problem always clears up when this is done. Occasionally this problem has cleared itself after the car has been off for a 1/2 hour then turned back on.


Hope that helps.



#5 OFFLINE   rbort


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  • Current Vehicle:Cmax Energi Titanium with Moonroof

Posted 05 January 2019 - 09:56 AM

Push the button to speak a volume command and at the same time turn the volume button up to see if that helps.

Volume is only adjustable while the prompts are talking otherwise it defaults back to the radio volume.


#6 OFFLINE   jzchen


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  • Region:U.S. Pacific Coast
  • LocationArcadia, CA
  • My C-MAX:None
  • Current Vehicle:2018 Honda Clarity PHEV

Posted 06 January 2019 - 09:10 AM

Maybe try an update? Yours is Sync 3 I believe?


#7 OFFLINE   Levi Smith

Levi Smith

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  • Current Vehicle:2013 C-Max Energi 303A W Panoramic Roof

Posted 07 January 2019 - 09:15 AM

Yes,turning up the volume is a thought, though it seems there's usually at least some sort of sound...


I believe there's a setting in there to disable the voice prompts(that would be my first guess.  I think mine was like this when I got out).


Next would be one of the random Sync glitches that require a fuse 67 and/or 79 pull to reset.

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