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Guest Message by DevFuse

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Power Steering Assist Fault - 2014 C-Max Energi


Best Answer countryfit , 08 December 2018 - 02:22 PM

update -

 

i drove my car to a nearby ford dealer for a diagnosis.  the tech yelled:  rodent!  rodent chewed your wires! 

 

they didn't have the replacement wires and terminal in hands, needed a special order.  they quoted $525 for the job.  i paid diagnosis fee of $130, and drove back.

 

yesterday, i jacked it up and dropped the skid.  didn't take a long time to find the broken wires.  pulled the loom and took this pic:

 

20hvdbo.jpg

 

took the terminal out.  the green wire was a trouble - too close to the shell impossible to solder.  pried out the top end:

 

24q7oz4.jpg

 

solder an extension:

 

2s7vo1x.jpg

 

went under the belly, and soldered the wires to where each belongs.  heat shrank all connections.  plugged the terminal to the socket:

 

2wcpfs7.jpg

 

turned engine on, no error message. put all stuff back on and drove around, no issues.

 

then went to home depot and got a bottle of "all animals repellent".  so far so good.  

 

on next monday, will call nhsta to withdraw my report.  can't blame ford for what rodent did to me :-).

 

thank you all!

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4 replies to this topic

#1 OFFLINE   countryfit

countryfit

    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:Decline
  • Locationsan jose
  • My C-MAX:Decline
  • Current Vehicle:2014 C-Max Energi

Posted 25 November 2018 - 12:48 PM

After 3 days sitting on my driveway, yesterday morning I went to start the car and noticed a warning on the screen "Power steering assist fault".  I tried to back out to the street, but the power steering remained un-maneuverable.  Online search found out there had been a lot of reports for the very same issue on Focus, C-Max, and Fusion.  It appears this is a known issue not unique to my car. 
 
Has anyone else had this problem?  What are the solutions?  TIA!
 
11j3r5d.jpg

Edited by countryfit, 25 November 2018 - 12:50 PM.








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#2 OFFLINE   grege

grege

    New Member

  • C-MAX Energi Member
  • Pip
  • 48 posts
  • Region:U.S. Northeast
  • LocationDC Metro Area
  • My C-MAX:Decline
  • Current Vehicle:2017 Cmax Energi Titanium

Posted 26 November 2018 - 02:28 AM

 

After 3 days sitting on my driveway, yesterday morning I went to start the car and noticed a warning on the screen "Power steering assist fault".  I tried to back out to the street, but the power steering remained un-maneuverable.  Online search found out there had been a lot of reports for the very same issue on Focus, C-Max, and Fusion.  It appears this is a known issue not unique to my car. 
 
Has anyone else had this problem?  What are the solutions?  TIA!
____________________________________________________________________
 
 
 
There was recall for some 2014s:  https://www.edmunds....ar-problem.html
 
Check for yours and please report your problem(s) with the NHTSA website:  https://www-odi.nhts...hicleComplaint/
 
Good luck and let us know how things progress!
Greg  

 


Edited by grege, 26 November 2018 - 02:30 AM.


#3 OFFLINE   countryfit

countryfit

    New Member

  • C-MAX Energi Member
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  • 3 posts
  • Region:Decline
  • Locationsan jose
  • My C-MAX:Decline
  • Current Vehicle:2014 C-Max Energi

Posted 27 November 2018 - 10:01 PM

Thanks Greg!

 

I reported this to NHTSA on this past Sunday before I posted here :)

I called a Ford dealer yesterday.  They looked up my VIN and found no related recalls.  I'll bring this article when I am going for a diagnosis in the dealership on this coming Friday.  

 

Will update along the progress...  Best regards!



#4 OFFLINE   grege

grege

    New Member

  • C-MAX Energi Member
  • Pip
  • 48 posts
  • Region:U.S. Northeast
  • LocationDC Metro Area
  • My C-MAX:Decline
  • Current Vehicle:2017 Cmax Energi Titanium

Posted 29 November 2018 - 02:51 AM

Hopefully you're covered under warranty or better yet, the recall (considering your mileage).  If not, you could always send corporate FORD USA a nice note asking for assistance (or even asking for dealer assistance) to cover some or all of the expense given "premature" failure of a serious safety component.  That doesn't always work, but have witnessed friends receiving 50 - 75% of repair costs covered.  

 

Good Luck!  

Greg

 

PS I'd recommend finding a site to type in your vehicle VIN that checks for recalls just in case a mistake was made.  e.g., https://owner.ford.c...ce/recalls.html

 

 

Thanks Greg!

 

I reported this to NHTSA on this past Sunday before I posted here :)

I called a Ford dealer yesterday.  They looked up my VIN and found no related recalls.  I'll bring this article when I am going for a diagnosis in the dealership on this coming Friday.  

 

Will update along the progress...  Best regards!


Edited by grege, 29 November 2018 - 02:56 AM.


#5 OFFLINE   countryfit

countryfit

    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:Decline
  • Locationsan jose
  • My C-MAX:Decline
  • Current Vehicle:2014 C-Max Energi

Posted 08 December 2018 - 02:22 PM   Best Answer

update -

 

i drove my car to a nearby ford dealer for a diagnosis.  the tech yelled:  rodent!  rodent chewed your wires! 

 

they didn't have the replacement wires and terminal in hands, needed a special order.  they quoted $525 for the job.  i paid diagnosis fee of $130, and drove back.

 

yesterday, i jacked it up and dropped the skid.  didn't take a long time to find the broken wires.  pulled the loom and took this pic:

 

20hvdbo.jpg

 

took the terminal out.  the green wire was a trouble - too close to the shell impossible to solder.  pried out the top end:

 

24q7oz4.jpg

 

solder an extension:

 

2s7vo1x.jpg

 

went under the belly, and soldered the wires to where each belongs.  heat shrank all connections.  plugged the terminal to the socket:

 

2wcpfs7.jpg

 

turned engine on, no error message. put all stuff back on and drove around, no issues.

 

then went to home depot and got a bottle of "all animals repellent".  so far so good.  

 

on next monday, will call nhsta to withdraw my report.  can't blame ford for what rodent did to me :-).

 

thank you all!


Edited by countryfit, 08 December 2018 - 02:23 PM.

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