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Guest Message by DevFuse

Get you C-MAX Energi Registered in the official Ford Authorized Registry. More here.


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15N04 Why it is not worth buying a Ford.


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2 replies to this topic

#1 OFFLINE   Dariusz

Dariusz

    New Member

  • C-MAX Energi Member
  • Pip
  • 2 posts
  • Region:U.S. Southern Atlantic
  • LocationTampa FL
  • My C-MAX:2013
  • Current Vehicle:C- MAX Energi

Posted 14 August 2018 - 02:30 PM

Hello, about two months ago I bought ford c-max energi 2013.
I bought a car from an independent dealer. Before selling, he gave the car to an authorized service center to review the car and all recall. I was very happy with my purchase. However, I could not communicate with
My Ford Mobile. After reading the threads on 15N04 - Embedded Modem Replacement - 2012-2016 Ford came to the conclusion that I have an unlisted modem. I have agreed to visit the site to exchange the modem. The second visit ended with the statement that the modem needs to be ordered. In the lust I understand sometimes it happens. The third visit also did not end positively. Mr. manager said that the car is no longer eligible for replacement of the modem because it is 10 days after the warranty. They have a part but they can not replace it.
They can not do anything but Ford Corporation can.
Ok, I called the Ford Corporation they did not even see the problem originally.
They only asked for a moment to settle the matter with the "we call back" dealer. I waited patiently for a month and after one month we will not be able to answer it.
 
Dear Ford, this is not a good treatment for the customer. Customer Satisfaction Program 15N04 does not work well. I mention that in the history of car repairs
the 12-volt battery was replaced and Ford's own procedures
TSB 16-0157 C-MAX ENERGI - DISCHARGED 12 VOLT BATTERY is ordered to replace the modem. I feel cheated and I am sad because I know that the product is really ok only when I visit the service after contact with the service I would be afraid to recommend Ford to my friends. It's a pity.
 
Best regards, plug in lovers
sorry for my english this is not my native language.
 
VIN 1FADP5CU2DL534376
Case # 15225429
Case # 15225636

CAS #  15514375-S8R8K5


Edited by Dariusz, 14 August 2018 - 07:25 PM.








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#2 OFFLINE   Rusty

Rusty

    New Member

  • C-MAX Energi Member
  • Pip
  • 5 posts
  • Region:U.S. Pacific Coast
  • LocationSF Bay Area
  • My C-MAX:2013
  • Current Vehicle:CMAX Energi

Posted 01 October 2018 - 12:12 PM

Similar issue here. Bought a used 2013 CMAX from private dealer and they failed to replace the modem during the 5-year satisfaction window. I'm now researching options, one of them NOT being Ford replacing it for free as I've read enough about their customer service to not waste my time. Modem (part # GM5Z-14G229-BD) costs about $300, but have not found any instructions on how to replace. Might just have to bite the bullet and pay Ford to install. Anyone know of any other options, or a DIY bulletin? Haven't even found where the TCU is located. What about Ford SmartLink that plugs into the OBD II port that gives 4G LTE connections? 

 

Rusty



#3 OFFLINE   stolenmoment

stolenmoment

    New Member

  • C-MAX Energi Member
  • Pip
  • 328 posts
  • Region:U.S. Northeast
  • LocationBoston
  • My C-MAX:2013
  • Current Vehicle:Maxwell Smart

Posted 02 October 2018 - 04:36 AM

Ford dealer are hit-and-miss.  I live in walking distance from one dealer I won't go to anymore, but there's another one that's been good so far within a few miles of work.  Both are E certified.  I bought my 2013 used two years ago, from a Toyota dealer, and the second dealer has been good with recalls.

Of course, I just passed 60,000 miles, so who knows what's next?










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