Hello, about two months ago I bought ford c-max energi 2013.
I bought a car from an independent dealer. Before selling, he gave the car to an authorized service center to review the car and all recall. I was very happy with my purchase. However, I could not communicate with
My Ford Mobile. After reading the threads on 15N04 - Embedded Modem Replacement - 2012-2016 Ford came to the conclusion that I have an unlisted modem. I have agreed to visit the site to exchange the modem. The second visit ended with the statement that the modem needs to be ordered. In the lust I understand sometimes it happens. The third visit also did not end positively. Mr. manager said that the car is no longer eligible for replacement of the modem because it is 10 days after the warranty. They have a part but they can not replace it.
They can not do anything but Ford Corporation can.
Ok, I called the Ford Corporation they did not even see the problem originally.
They only asked for a moment to settle the matter with the "we call back" dealer. I waited patiently for a month and after one month we will not be able to answer it.
Dear Ford, this is not a good treatment for the customer. Customer Satisfaction Program 15N04 does not work well. I mention that in the history of car repairs
the 12-volt battery was replaced and Ford's own procedures
TSB 16-0157 C-MAX ENERGI - DISCHARGED 12 VOLT BATTERY is ordered to replace the modem. I feel cheated and I am sad because I know that the product is really ok only when I visit the service after contact with the service I would be afraid to recommend Ford to my friends. It's a pity.
Best regards, plug in lovers
sorry for my english this is not my native language.
Case # 15225429
Case # 15225636
CAS # 15514375-S8R8K5
Edited by Dariusz, 14 August 2018 - 07:25 PM.