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Go times/value charge


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2 replies to this topic

#1 OFFLINE   WheNRG

WheNRG

    New Member

  • C-MAX Energi Member
  • Pip
  • 64 posts
  • Region:U.S. Southern Plains
  • LocationDallas
  • My C-MAX:2014
  • Current Vehicle:2014 Energi w/302A

Posted 06 August 2018 - 06:00 AM

Not sure if these problems are related, but since they seemed to start at the same time and are controlled from the same screen I am assuming they are.  

 

First, my go times don't work anymore.  The times disappeared from my screen and I can't edit them anymore, so preconditioning isn't working.

Next, I can't switch to value charging.  It will just do charge now, and I can't change the setting.

 

Has anyone seen these issues and found a solution?  I was going to do a factory reset in Sync, but wanted to see if anyone had had this problem in the past.  









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#2 OFFLINE   Levi Smith

Levi Smith

    Energi Member

  • C-MAX Energi Facebook
  • PipPip
  • 911 posts
  • Region:U.S. Northeast
  • LocationUpstate NY
  • My C-MAX:2013
  • Current Vehicle:2013 C-Max Energi 303A W Panoramic Roof

Posted 07 August 2018 - 05:08 AM

it seems like a mixed bag as to what works or not since the modem replacements a year or whenever ago.

 

As I recall I had to go in to the website and delete all of my charging locations, hours, etc and basically reset it to default as much as possible.

 

Since then I've basically just left it at the default value charging time that starts at midnight and then if I use the sync screen in the car to actually switch between Value Charge and Charge now it seems to work.  I think i've gotten it to work at least for one switch via the app and/or website but it definitely didn't seem reliable.



#3 OFFLINE   WheNRG

WheNRG

    New Member

  • C-MAX Energi Member
  • Pip
  • 64 posts
  • Region:U.S. Southern Plains
  • LocationDallas
  • My C-MAX:2014
  • Current Vehicle:2014 Energi w/302A

Posted 08 August 2018 - 05:13 AM

That makes sense.  When I log on now it has no connection since July 28th, which is about when the go times stopped working.  The modem had seemed OK since I got it replaced (1.5 yrs ago??), but maybe that is the issue?










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