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2013 transmission woes: out of warrenty and crazy Ford service agent

transmission transmission fluid leak 2013 transmission

Best Answer leetramp , 09 August 2018 - 07:46 AM

Hi all,

 

Great news. The dealer said the transmission was part of the electric drive system, and therefore was covered by the warranty on this.

 

The rep called me up and said "The bad news is it's the transmission, the good news is Ford says it's under warranty." My response: "I don't hear any bad news!"

 

Thanks everyone for your input. I'm glad to report the good news. :headspin:

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9 replies to this topic

#1 OFFLINE   leetramp

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Posted 25 July 2018 - 04:38 AM

I'm really worried and need a shoulder to cry on and some moral support before I go in to the dealer. (I also posted this on the Cmax hybrid forum--I forgot about this Energi forum--sorry for anyone who's reading this for the second time.)

 

We have a 2013 C-max Energi that we bought in December 2013 (so just under five years) that has about 76,000 miles on it. Most of the daily driving is on electric mode (around town, my wife usually takes the car to work and can get there and back on one charge), plus some long trips (1,000+ miles). Gas mileage is usually in the high 80's; when we go on long trips we get about 35 MPG on the highway with no charge.

 

A while ago we were gone for a couple weeks with the car in the garage and found some fluid on the ground under the car that looked to me like transmission fluid. Called up the dealer to look at getting it looked at, and their first appointment was about two months out. We decided to take it to an independent shop that has someone who specializes in cars like the C-max, where we could get an earlier appointment. But then we procrastinated a bit until we got it in a month or two later. The independent shop looked at it and they reported:

  • Vehicle has a leak from the left side (driver's) axle shaft seal on the transaxle.
  • Leak has been going on for some time. The fibre under engine cover is fully saturated with transmission fluid.
  • The axle shaft has excessive up and down movement which indicates an internal problem.
  • Ford issued a campaign for premature wear on these transmissions. According to the letter, the campaign ended 05/2016.
  • I do not know if they are still honoring it.
  • I test drove the vehicle and the transmission is noisy while the engine is running and I can hear rotational bearing type sounds
  • when coasting and applying the brakes (vehicle in regen mode).
  • It appears this vehicle is going to need major transmission repair or replacement.
  • Next step is to check for any warranty and make an estimate for needed repairs.

We probably got the transmission "customer satisfaction program 14B07" letter from Ford, but don't remember it because I always rely on the recalls and repairs suggested on myform.com (I still need to get the door latch fix).

 

So, I called the dealer today, and talked to the service advisor and mentioned the transmission problem. He then told me that the car doesn't have a transmission!

 

The dealer wants to charge us $190 to evaluate the car. I'm worried that since it's out of warranty--we didn't buy the extended warranty :-( -- they will tell us that we missed the deadline for the free transmission service, and then want to charge us dealer pricing for replacing the entire transmission. I'm pretty sure I can get it for much less at the independent shop, and if they aren't willing to cover this known problem for free, then I'd rather take my business elsewhere.

 

There is so much knowledge and wisdom in these forums, I'd love to hear others thoughts on our situation. Are we just out of luck, or do you think we can get Ford to fix this for free? Should we call Ford corporate office instead of depending on the local dealer; are they more likely to approve the repair if we go straight to them?

 

Any thoughts will be greatly appreciated. We have an appointment to bring the car into the dealer on Thursday afternoon, then they will get to it when they can (they said the earliest was the 11th, but since we're leaving town for ten days, they think they can get to it earlier if we leave it with them tomorrow).









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#2 OFFLINE   spirilis

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Posted 25 July 2018 - 04:51 AM

Hybrid/Electric Drivetrain Warranty in the USA is mandated to 8 years, 100K miles, except for CARB states (California Air Resources Board, and I see you live in Cali where that all began) where it goes to 10 years, 150K miles.  Ford needs to replace that transmission under warranty or they're running afoul of the law.  Keep that in mind when dealing with them.


Edited by spirilis, 25 July 2018 - 04:51 AM.

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#3 OFFLINE   fotomoto

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Posted 25 July 2018 - 07:12 AM

Hybrid/Electric Drivetrain Warranty in the USA is mandated to 8 years, 100K miles, except for CARB states (California Air Resources Board, and I see you live in Cali where that all began) where it goes to 10 years, 150K miles.  Ford needs to replace that transmission under warranty or they're running afoul of the law.  Keep that in mind when dealing with them.

 

This is not necessarily true.  Toyota classifies their transaxle (it's not called a transmission in hybrid speak) as part of the powertrain and not part of the hybrid side so it falls under their 5yr/60k warranty.  That sux.  This issue has been discussed in other transmission threads on whether Ford does the same or not but I don't recall the official decision.   Ford includes the transmission in both the powertrain (5yr/60k) and hybrid (8yr/100k or 10yr/150k miles if CARB) sections of the "what's covered" warranty: https://www.ford.com...ridWarranty.pdf

 

The GM Volt occasionally suffers from a transaxle bearing failure that's around $1,500-2,000 repair job that many out of warranty owners are now discovering.  GM has help with a partial warranty (split costs).   It sounds like the OP has had a relatively simple driveshaft seal/bearing failure which happens on regular FWD transmissions but usually at much higher mileages.  If that seal/bearing can only be access internally within the transmission cases, that's what would make it an expensive repair.  If the OP doesn't get help from Ford, I would suggest talking to the independent shop about installing a used transaxle as that's typically cheaper than repairing the original.

 

GOOD LUCK!  and keep us updated.  And YES called Ford corporate if the dealer is no help.


Edited by fotomoto, 25 July 2018 - 07:15 AM.

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#4 OFFLINE   spirilis

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Posted 25 July 2018 - 07:15 AM

This is not necessarily true.  Toyota classifies their transaxle (it's not called a transmission in hybrid speak) as part of the powertrain and not part of the hybrid side so it falls under their 5yr/60k warranty.  That sux.  This issue has been discussed in other transmission threads on whether Ford does the same or not but I don't recall the official decision.   Ford includes the transmission in both the powertrain (5yr/60k) and hybrid (8yr/100k or 10yr/150k miles if CARB) sections of the "what's covered" warranty: https://www.ford.com...ridWarranty.pdf

 

The GM Volt occasionally suffers from a transaxle bearing failure that's around $1,500-2,000 repair job that many out of warranty owners are now discovering.  GM has help with a partial warranty (split costs).   It sounds like the OP has had a relatively simple driveshaft seal/bearing failure which happens on regular FWD transmissions but usually at much higher mileages.  If that seal/bearing can only be access internally within the transmission cases, that's what would make it an expensive repair.  If the OP doesn't get help from Ford, I would suggest talking to the independent shop about installing a used transaxle as that's typically cheaper than repairing the original.

 

GOOD LUCK!  and keep us updated.

Hmm interesting... do the Toyotas keep the electric motors out of the transaxle?  I guess Ford straddles the line there and might argue against counting the driveshaft as part of the hybrid/electric part.  Very interested to see how this turns out.



#5 OFFLINE   fotomoto

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Posted 25 July 2018 - 07:18 AM

Hmm interesting... do the Toyotas keep the electric motors out of the transaxle? 

 

Nope, there are two MG (motor generators) within.  THAT'S the BS part.  Typically a $4-6k repair estimate.  



#6 OFFLINE   leetramp

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Posted 25 July 2018 - 05:05 PM

Thanks everyone. I'm taking the car in tomorrow afternoon, and I'll post how the dealer handles it.



#7 OFFLINE   Xanotos

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Posted 25 July 2018 - 05:38 PM

Wait, let me get this straight. You mentioned in your post: “We decided to take it to an independent shop that has someone who specializes in cars like the C-max, where we could get an earlier appointment. But then we procrastinated a bit until we got it in a month or two later. The independent shop looked at it and they reported”
You mean you saw the leak but procrastinated a bit for a month or two before taking it in to the independent shop???

#8 OFFLINE   leetramp

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Posted 25 July 2018 - 07:12 PM

Wait, let me get this straight. You mentioned in your post: “We decided to take it to an independent shop that has someone who specializes in cars like the C-max, where we could get an earlier appointment. But then we procrastinated a bit until we got it in a month or two later. The independent shop looked at it and they reported”
You mean you saw the leak but procrastinated a bit for a month or two before taking it in to the independent shop???

Yeah, pretty stupid of me. it wan't a huge puddle, but still stupid to ignore it.

 

Kept thinking a check engine light would go of it something was really bad. Guess it doesn't pay attention to transmission fluid levels, or whatever the problem is. The noise just became noticeable a week or two ago.



#9 OFFLINE   leetramp

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Posted 09 August 2018 - 07:46 AM   Best Answer

Hi all,

 

Great news. The dealer said the transmission was part of the electric drive system, and therefore was covered by the warranty on this.

 

The rep called me up and said "The bad news is it's the transmission, the good news is Ford says it's under warranty." My response: "I don't hear any bad news!"

 

Thanks everyone for your input. I'm glad to report the good news. :headspin:


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#10 OFFLINE   fotomoto

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Posted 11 August 2018 - 05:29 AM

AWESOME!  :happy feet:  :happy feet:  :happy feet:











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