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Guest Message by DevFuse

Get you C-MAX Energi Registered in the official Ford Authorized Registry. More here.


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Audio turned off. Won't turn back on.

audio energi audio energi

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9 replies to this topic

#1 OFFLINE   jstpierre

jstpierre

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  • LocationMaine
  • My C-MAX:2013
  • Current Vehicle:C-Max Energi

Posted 11 September 2017 - 09:34 AM

My audio system turned off on my Energi and I can't find a way to turn it back on. Does anyone have an idea how to fix this?









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#2 OFFLINE   Perry Knopp

Perry Knopp

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Posted 11 September 2017 - 09:55 AM

 Pull fuse 79. Wait a few and put it back in. Should then work.


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#3 OFFLINE   ksiegel

ksiegel

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Posted 06 November 2017 - 03:03 PM

The same thing happened to me on November 1, with my 2013 C-MAX Energi. After resetting the system, per Tech Support, with no change other than losing my destinations, I found this thread.

 

I figured that I had nothing to lose, so I tried pulling Fuse 79, cleaned the slightly patina-ed contacts, and reinserted.

 

Voila! Audio!

 

So Perry, just how did you figure this out????

 

   -Kurt



#4 OFFLINE   Levi Smith

Levi Smith

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  • Current Vehicle:2013 C-Max Energi 303A W Panoramic Roof

Posted 07 November 2017 - 04:46 AM

That's kinda the general Sync reset idiocy of this car.  I've had to do it about a dozen times so far for GPS problems, BT issues, and last time I had a problem where the FM frequency wouldn't change on the screen and/or there was like a 10 second delay before it actually changed the station.

 

This car REALLY needs a reset button instead of having to dig under the dash every 6 months for something random.



#5 OFFLINE   JN-CMaxE

JN-CMaxE

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Posted 08 November 2017 - 09:25 AM

Fuse pull worked for me. If it happens again I'll be real tempted to run a fuse to someplace more convenient.

#6 OFFLINE   stolenmoment

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Posted 18 June 2018 - 05:09 AM

I just had to do this for the second time, less than a week after the two-year anniversary of the car's purchase.  The audio died while I was in a grocery store for perhaps 10 minutes...

 

The contacts were *really* dirty, but it seemed to be just soot, since it wiped right off.



#7 OFFLINE   Allornothing

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  • Current Vehicle:2017 C-Max SE Energi

Posted 18 June 2018 - 08:02 AM

My 2017 did this over the weekend, I think it's crazy that we need to crawl under dash to remove a fuse.  I scheduled a service appointment and I'll have them check it out.  Mine was a used certified car with 4k on it when I bought it.  I thought I read somewhere that there was a software update that corrected this.  Love the car but seems a little basic to have a functional radio, I have a 14 Escape with the sync 3 in it and I've never had a problem, I probably just jinxed myself. 



#8 OFFLINE   stolenmoment

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Posted 18 June 2018 - 11:48 AM

Ahh, sync 3, not the Microsoft rubbish we're stuck with.



#9 OFFLINE   GS Dave

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Posted 22 June 2018 - 08:23 AM

Might also be a sign that your battery is going.  My radio did this a day or two before the battery died.



#10 OFFLINE   Allornothing

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Posted 27 June 2018 - 12:17 PM

I had my 17 in the shop today to get the sound fixed, as soon as the dealer plugged in the diagnostic machine the radio started working.  The service manager called me and said good news and bad news, good news you have radio, bad news we didn't fix it nothing showing up in diagnostics.  At least I have radio now until it quits again. 











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