That's a bummer. I did mention to the Ford dealer here that a firm upgrade may be needed, but they still wanted me to pay for diagnosis before they would do anything. Why should we even pay for firmware update???
Basically because Ford CAN charge for it. Sure, it shouldn't take more than about 5 minutes to plug the computer in and update it but who's counting?
When I took mine in to fix the GPS(which only needed a firmware update that I ended up doing myself out of frustration), they told me that there was no problem with it(never mind that it periodically showed me on different roads than where I was), but IF they wanted me to have them continue to look into the problem I needed to buy a map update(nevermind the roads haven't changed in 60 years) for the full dealer price.
Anhoo, the dealer service person told me it was just like my phone that needs updates. I'm just going to assume that this service person pays $120/year to buy new maps for his phone....