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105 replies to this topic

#101 OFFLINE   altabrig

altabrig

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  • Current Vehicle:2013 Ford Cmax energi Oxford White 2011 Subaru Outback 3.6R

Posted 15 July 2017 - 07:40 AM

Well no response from Ford nor the dealership despite receiving certified mail in early June. The local BBB in Dearborn or Southfield MI has contacted Ford as well and still waiting a response.

I see from a related thread that this issue with the 12 volt ant the TCU is ongoing in some of the latest builds.

I am waiting a bit longer before going after the public review course of action. Anyone else who has been ripped off by a dealership for the same TSB, please post your experience here.







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#102 OFFLINE   altabrig

altabrig

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Posted 18 July 2017 - 09:07 AM

Called Ford customer care. The told us they have people working on our case. Still no response after almost 7 weeks.

#103 OFFLINE   altabrig

altabrig

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Posted 11 August 2017 - 12:41 PM

Here is an update and hopefully an end to this time consuming and frustrating issue; Ford did the right thing and picked up the slack for the rotten dealership that overcharged us for the TSB which they did not perform correctly.

 

After I sent a letter in early June,  we called in late July.   Ford corporate responded the same day.  They had been working on our case and following up on our documentation.

 

 

They decided to reimburse for the scam job labor pricing and incompetent work by one dealer (basically a mile from home) and paid for the TSB (and new TCU) to be installed by another dealer 15 miles in heavy soCal traffic.   

 

The job was finished two weeks ago and we have had no 12 volt issues since.   I wanted to wait to post until we felt comfortable with the resolution.  We are crossing our fingers that the issue does not recur.    

 

At least FORD made a choice to back their product design issue and keep customer loyalty.   I hope no one else has to deal with a dealer who jacks pricing based on hours involved 250% over Ford hourly schedule for the TSB and then does not complete the service correctly for which they have grossly overcharged for more hours than necessary to perform the service.

 

I sure hope FORD has some recourse with the dealer for the incorrect work and unethical overbilling for too many hours.

 

 I will re-state that this issue goes back to the build and all cars built before the 2013 date need a new TCU,  therefore it should be a recall or Ford provided TSB service as needed - gratis.  It is purely and software and TCU design issue which is obvious when you read the TSB.

 

Question?   How many of you would post your experience with the dealership on Yelp, Google, Edwards, or any available car dealership service rating site to spread the information to unsuspecting patrons looking for honest competent service?



#104 OFFLINE   Perry Knopp

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Posted 11 August 2017 - 03:25 PM

 Post away.........it's what those services are there for. 


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#105 OFFLINE   cr08

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Posted 12 August 2017 - 11:02 AM

Ditto. Post away. It's what they are there for. I posted a lengthy but concise review on mine on Google Maps after they came through like miracle workers on my APIM replacement.

#106 OFFLINE   altabrig

altabrig

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Posted 22 August 2017 - 07:37 PM

One ZEVO 194 and one ZEVO 2825 bulb

I have decided to tackle the issue with the LEDs and more powerful T4 battery. I hope it will work fine now. The only message we've received from MFM has been that the clock was off, obviously after reconnecting it this afternoon, just before going to pick up our son. (So far so good...)

Thanks Raja. The original battery was bad when I tested it, the second time. (I had to test it twice as the first time the tester said to charge it. I had been charging since yesterday overnight. The charger noted it was charged when I checked in the morning, but opening the door/trunk I noticed the % charge went down a lot very quickly.) Second test showed reasonable voltage but only 110 CCAs, or something in the low one hundred range. It specified to replace it. I was trying to search for an AGM that would fit, or at least a slightly larger battery with stronger specs, and ended up finding T4 / BCI Group 99, was just slightly larger per the sizing chart I was able to find online. I verified with the CarQuest/Advance Auto Parts store in Pomona that had it in stock which side the positive terminal is on, and ordered it for pick up because online orders had a discount code that gave me 30% off. When I went to pick it up it looked like almost an exact match, or even slightly smaller. Instead of 390 CCA it has 470 CCA. As for reserve capacity it notes 70 mins, where from what I could find online the original BXT-67R has a reserve capacity of 65 mins. I just checked and the 2825 bulb, per AutoZone website, uses 5 W. So instead of 10 W the two bulbs I am now using, are only draining a net 1.4 W,

Detailing the car this weekend and it went dead and I then got a MFM low battery alert. TCU was replaced last month hopefully with the correct part.

Anyway the drain may have come from the hatch incandescents?

Anyway I tested the 12v today after a short drive with a cheap multimeter and it registered 12.44 volts. Then I disconnected the terminal clamps and used the battery analyzer and got 12.68 volts and right about 300 CCA. So the battery is still ok I guess. I was about to order a fresh T 4 from Advance with a current 35% coupon, but now am unsure if that is the issue.

The car started up from dead when I plugged in the EVSE.

Perhaps I should let the car sit a day and then test the voltage before ruling out a fresh 12v?


Outside Ford the local options for the 67r or T4 are AutoZone or Advance/Carquest.

Tried loading pics to the gallery for this and a paint thread but the site uploader wasn't friendly with my Android device.
No idea why they attach upside down and will not upload to the gallery?

I am thinking about getting those LEDs JZ popped in the hatch lamps.

Attached Files


Edited by altabrig, 22 August 2017 - 07:48 PM.










Also tagged with one or more of these keywords: electrical problems software, electrical problems, charging problems, 12v battery problems, software update, wiring problems, modules, charge cord problem, charger, charge fault -not charging

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