So I got a jump from AAA at work yesterday after getting these messages from MyFORDMobile. Car was not plugged in nor near any charging station.
- 05/11/2017 3:54:48 pmChunk: 12-volt battery is low
- 05/11/2017 3:54:31 pmChunk: 12-volt battery is low
- 05/11/2017 3:31:58 pmChunk: 12-volt battery is low
- 05/11/2017 3:31:45 pmChunk: Charge fault
- 05/11/2017 3:31:05 pmChunk: Your vehicle had an accidental unplug while charging.
- 05/11/2017 3:18:25 pmChunk: 12-volt battery is low
- 05/11/2017 3:17:37 pmChunk: 12-volt battery is low
- 05/11/2017 3:16:53 pmChunk: 12-volt battery is low
- 05/11/2017 3:16:15 pmChunk: 12-volt battery is low
- 05/11/2017 3:15:38 pmChunk: 12-volt battery is low
I couldn't get in the car without the mechanical key. No juice to any accessory. Got a jump and ran a vehicle report says battery ok. MFM shows a charge fault but the car was nowhere near a charger. It also gave an earlier message that car did not start charging and again was nowhere near a charger. UGG.
My wife was waiting at the local dealership this am over an hour for the battery to get installed and after taht hour they tell her the car needs a $600 software patch for "the problem."
She gets service counter on phone. I ask him to break down the costs of a $600 dollar software patch for a 12v battery issue.
I tell him that a flawed design causing systemic problems requiring a software update seems to be a recall issue and again ask for a cost breakdown that could in anyway justify such a charge for a software update.
He thinks the car has an alternator. Service counter says the 12v is fine but there is a 1500 page software patch that will fix the issues with the ummm generator (since the car doesn't have an alternator)he decides generator will suffice and I will stop asking questions. I said not, and ask him to find out from the technician what is wrong and what needs to be done.
Software patch was not referenced by the tech. Tech told service rep that he has to pull wires from front doors and hatch and possibly change some modules.
AT 43k miles and 4 years of ownership I am having:
Trouble with my second charge cord.
A loss of battery capacity to below 4.0KwH.
Now this mystery of software and general electronic failure to start the vehicle with other electronic troubles.
After having the drive by wire power steering fail that stranded my family in the desert for 3 days at 6 months of ownership it has been relatively clear sailing despite the numerous recalls and bad charge cords.
This one may be the showstopper. I am not sanguine about dumping money into ghost module, wiring, software, or charge issues. I am also frustrated by the rapid decline of the HVB capacity.
Being an early adopter of a first model year, I hope Ford steps up with a show of good faith to fix this.
I will keep you informed as to how this plays out and hope for the best. My 6.5 year old subaru outback has had zero issues.
Any rational suggestions would be appreciated, but kindly refrain if you only need to up your post count with insight to how wonderful your vehicle has been. I would love to know if anyone else has experienced something similar or related and how they resolved it.
I want to continue to enjoy Chunk for another decade, but it may be time to cut bait if this is the future of owning my particular ride with the HVB capacity, charging, and now electrical issues to boot.
I can DIY most mechanical issues, but I am not going to pretend that I am going to DIY digital software electronic issues with the vehicle if the electrical information management continues to become unstable and unreliable.
Edited by altabrig, 12 May 2017 - 12:53 PM.