I bought a used 2013 Energi with a early build date (AutoCheck reports 11/2012). I was a fleet vehicle for 4 years.
I've noticed that my SYNC software doesn't have all the fancy do-dads that the User Manual says it should. For example, can't set GoTimes.
So I took it to dealer to upgrade from 2G to 3G modem, about 10 days ago. So far, nothing has changed. Still can't connect via MyFordMobile app.
Owner.ford.com says my software is up to date, but I don't think so (see screenshot).