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2013 CMax Energi electrically Dead

#wontstart #nodashboard #noli

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10 replies to this topic

#1 OFFLINE   ssteadmana

ssteadmana

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  • Region:U.S. Pacific Coast
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  • My C-MAX:2013
  • Current Vehicle:2013 CMax Energi

Posted 21 January 2017 - 06:35 PM

Wednesday I drove my Cmax did some errands and parked it in the garage for the night.  Plugged it in all the right things happened blue circle charge indicator came on, I heard the battery fans running, and I swiped the sensor pad and all the doors locked.

 

I went to use the CMax on Thursday and the blue charging ring was at 100% fans were still running but car wouldn't unlock with the fob.  I've never replaced the battery on the fob so I figured this was the problem.  I used the key blade to open the door and get in.  I couldn't find anything to start the car with the key.  So I stepped on the brakes and hit the power button.  The dash partially lit and flashed but it didn't start.  I hit the power button again and it turned off the partial dash flashing. 

 

I tried holding the FOB next to the right side the steering wheel where it has a 'picture' of the key and radio waves.  Then hit the power button again.  It did not start and just flashed a partially lit dash board.  I went inside and got the spare but this did not work either with similar flashing.  I was able to uber to where I was going.

 

Even though the 12V battery is only a few months old I thought maybe its that and called for a jump the next day.  This time when I got in the car it did NOTHING.  No flashing no sign of life even the blue charging circle wasn't on any more and the fans weren't running. The roadside assistance guy wanted to jump in the passenger seat to have a look and I couldn't unlock the doors using the power lock button.

 

My assumption is still the 12V battery or possibly a fuse but I'm not sure.  

 

Any suggestions from the forums?









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#2 OFFLINE   Tom_NC_1

Tom_NC_1

    Energi Member

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  • Region:U.S. Southern Atlantic
  • LocationNC
  • My C-MAX:Decline
  • Current Vehicle:2013 C-Max Energi 302a

Posted 21 January 2017 - 06:50 PM

Sounds like a dead 12V battery to me. Did the jumpstart work? If a Volt meter is available it would be nice to get a voltage reading from the terminals under the hood. When my battery went bad the 12V battery had a voltage reading of less than 10V and no lights would come on the dash when entering the car on when the Start button was pressed. Jump starting the car did allow allow me to drive it the the dealer who confirmed that battery was bad. The replacement has worked fine since then.

 

Tom



#3 OFFLINE   C-Maximus

C-Maximus

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  • LocationNorthEast
  • My C-MAX:2016
  • Current Vehicle:SAAB 9-5 SportCombiwagon Aero Turbo

Posted 01 February 2017 - 05:14 PM

Any update on this problem?



#4 OFFLINE   daudette

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Posted 14 May 2017 - 05:14 PM

This sounds like the occasional problem reported by C-Max owners and which Ford will not acknowledge.  (There were a number of posts in a dedicated thread here about this a year ago.)  

 

It happened to me, too.  I didn't know what the problem was and I had it towed to a dealership at Ford's cost.  The dealership said it was a dead 12v battery and they charged it and blamed me for leaving some accessory on or lights on or something.   BS!  Can't be done!

 

I tracked the 12v battery charge daily for the next month and once I put a charger on it when it looked low.  But that was a year ago and it hasn't happened since.

 

It's intermittent.  Do you know how to charge the battery by connecting under the front hood?  There's no need to open up the back to access the battery to charge it.



#5 OFFLINE   Izzy

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Posted 24 September 2018 - 04:32 PM

I just had this happen today!  Oddly, my dealership had a power outage today.  So I had AAA come and jump start my battery.  They said, nope, no juice in your battery, it's dead, we don't carry that one, go drive to your dealer.

So I drove to a dealer that actually had power, and they said someone had the same problem, same 2013 model, just last week, and that it seems to be A Thing but no recall (yet).

They did something with resetting the touch screen (probably pulled fuse 79, but who knows?), and I have power again.  For now.  Argh.



#6 OFFLINE   ptjones

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Posted 25 September 2018 - 11:56 AM

Maybe the 12v battery isn't making a good connection?  Tighten the terminals?

 

Paul


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#7 OFFLINE   Billyk24

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  • Current Vehicle:Cmax Titanium, 2005 Ford Escape Hybrid 4wd

Posted 25 September 2018 - 03:15 PM

Do you know how to charge the battery by connecting under the front hood?  There's no need to open up the back to access the battery to charge it.

 

Details?



#8 OFFLINE   dontfret

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Posted 27 September 2018 - 11:24 AM

Easy peasy - use your key blade to open the car then pop the hood.  On the far right you'll see the red positive terminal next to the fuse box.  The under-hood negative connection isn't obvious.  From the positive connection, look about 5 inches toward the front and then down in about 6 inches.  It's a post that sticks up quite close to one of the big orange cables.  You'll need to clamp on to it from above - I've used to jump the Cmax after a dead battery, or to attach a battery tender to every 4 -6 months to get it back to full charge.



#9 OFFLINE   Izzy

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Posted 08 October 2018 - 08:28 AM

And now my C-max is completely dead for the second time in a week.  Both times, the radio/audio stopped working a couple of days before.

The Ford dealership is being cagey, claiming they "don't know" if it's covered by the extended warranty they sold me which is supposed to cover everything. And they don't even know what's wrong!   I've loved this car for the nearly 5 years I've had it, but if this is how it plays out, I'll go back to Honda or Toyota and will never buy another Ford again.



#10 OFFLINE   Billyk24

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Posted 08 October 2018 - 10:25 AM

And now my C-max is completely dead for the second time in a week.  Both times, the radio/audio stopped working a couple of days before.

The Ford dealership is being cagey, claiming they "don't know" if it's covered by the extended warranty they sold me which is supposed to cover everything. And they don't even know what's wrong!   I've loved this car for the nearly 5 years I've had it, but if this is how it plays out, I'll go back to Honda or Toyota and will never buy another Ford again.

5 years for a 12V battery usually means it is time for a new one regardless of what may be stated.    That would be my first item to do.

 


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#11 OFFLINE   ptjones

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Posted 08 October 2018 - 10:28 AM

And now my C-max is completely dead for the second time in a week.  Both times, the radio/audio stopped working a couple of days before.

The Ford dealership is being cagey, claiming they "don't know" if it's covered by the extended warranty they sold me which is supposed to cover everything. And they don't even know what's wrong!   I've loved this car for the nearly 5 years I've had it, but if this is how it plays out, I'll go back to Honda or Toyota and will never buy another Ford again.

Come on Izzy, you have had 5 great years and now you are going to give up on your NRG?  Your problem to me is your Dealer, find a more Knowledgeable one that has solved these kind of problems. Have you replaced your 12v battery? I know there have been others that have had this problem and it's been fixed. Another thing is your car is 6 yrs old, not to bad for New Tech. Do some searching on this NRG and Hybrid Forums to get some help with your problem. You will probably have to educate your dealer it seems to me.  Good Luck, the problem is solvable with some help. :smile2:   

 

Paul


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