Ford did the right thing and picked up the slack for the rotten dealership that overcharged us for the TSB which they did not perform correctly.
After I sent a letter in early June, we called in late July. Ford corporate responded the same day. They had been working on our case and following up on our documentation.
They decided to reimburse for the scam job labor pricing and incompetent work by one dealer (basically a mile from home) and paid for the TSB (and new TCU) to be installed by another dealer 15 miles in heavy soCal traffic.
The job was finished two weeks ago and we have had no 12volt issues since. We are crossing our fingers that the issue does not recur.
At least FORD made a choice to back their product design issue and keep customer loyalty. I hope no one else has to deal with a dealer who jacks pricing based on hours involved 250% over Ford hourly schedule for the TSB and then does not complete the service correctly for which they have grossly overcharged for more hours than necessary to perform the service.
I sure hope FORD has some recourse with the dealer.
Question? How many of you would post your experience with the dealership on Yelp, Google, Edwards, or any available car dealership service rating site to spread the information to unsuspecting patrons looking for honest competent service?