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Guest Message by DevFuse

Get you C-MAX Energi Registered in the official Ford Authorized Registry. More here.

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TSB 16-0157 -- service scam?

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42 replies to this topic

#41 OFFLINE   altabrig


    Energi Member

  • C-MAX Energi Member
  • PipPip
  • 515 posts
  • Region:U.S. Pacific Coast
  • LocationSouthern California
  • Current Vehicle:2013 Ford Cmax energi Oxford White 2011 Subaru Outback 3.6R

Posted 11 August 2017 - 12:34 PM

Ford did the right thing and picked up the slack for the rotten dealership that overcharged us for the TSB which they did not perform correctly.


After I sent a letter in early June,  we called in late July.   Ford corporate responded the same day.  They had been working on our case and following up on our documentation.



They decided to reimburse for the scam job labor pricing and incompetent work by one dealer (basically a mile from home) and paid for the TSB (and new TCU) to be installed by another dealer 15 miles in heavy soCal traffic.   


The job was finished two weeks ago and we have had no 12volt issues since.   We are crossing our fingers that the issue does not recur.    


At least FORD made a choice to back their product design issue and keep customer loyalty.   I hope no one else has to deal with a dealer who jacks pricing based on hours involved 250% over Ford hourly schedule for the TSB and then does not complete the service correctly for which they have grossly overcharged for more hours than necessary to perform the service.


I sure hope FORD has some recourse with the dealer.


Question?   How many of you would post your experience with the dealership on Yelp, Google, Edwards, or any available car dealership service rating site to spread the information to unsuspecting patrons looking for honest competent service?

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#42 OFFLINE   Joshg678


    New Member

  • C-MAX Energi Member
  • Pip
  • 119 posts
  • Region:U.S. Northeast
  • LocationEarth
  • My C-MAX:2016
  • Current Vehicle:16 C-Max Hybrid SEL 302A

Posted 11 August 2017 - 06:42 PM

This is wonderful news. I'm very happy to hear ford stepped up to right the wrongs the dealer did.
I'm doubtful the dealer will suffer.

I would absolutely post a negative review when it comes to fraud.

#43 OFFLINE   jzchen


    New Member

  • C-MAX Energi Platinum Member
  • 401 posts
  • Region:U.S. Pacific Coast
  • LocationArcadia, CA
  • My C-MAX:2013
  • Current Vehicle:2013 C-MAX Energi

Posted 12 August 2017 - 04:11 AM

You don't have to post a review everywhere, but it would be a definite helpful warning.

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