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Guest Message by DevFuse

Get you C-MAX Energi Registered in the official Ford Authorized Registry. More here.

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83 replies to this topic

#81 OFFLINE   Matt Bonnett

Matt Bonnett

    New Member

  • C-MAX Energi Facebook
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  • 35 posts
  • Region:U.S. Northeast
  • LocationColumbus, Ohio
  • My C-MAX:2013
  • Current Vehicle:C-Max Energi

Posted 07 March 2017 - 07:12 PM

You can also check your VIN on Ford's ETIS site to review any outstanding field service actions. The modem recall may or may not show on generic recall sites but on ETIS it will.

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#82 OFFLINE   danielmcross


    New Member

  • C-MAX Energi Member
  • Pip
  • 15 posts
  • Region:U.S. Northeast
  • LocationEarth
  • My C-MAX:2015
  • Current Vehicle:2015 Ford C-MAX Energi

Posted 18 August 2017 - 12:05 PM

I went to the ford dealer in Lancaster ohio and they said it wasn't a recall just a field service action. What do i need to tell them to get a new modem? The guy didn't believe me and since i have only owned my NRG for 10 days, I do not have a letter from ford saying my modem has been recalled.

Did you get this resolved? I've just gone through a lengthy process and I have a TON of information if anyone is still having MyFordMobile type trouble in this thread. I don't want to spam it unless folks here are still having trouble - I notice most of the posts here are from earlier in 2016.

#83 OFFLINE   jrgilman


    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:U.S. Northeast
  • Locationsaugerties, ny
  • Current Vehicle:Ford C-Max Energi

Posted 09 October 2017 - 03:23 AM

My new modem replaced on Oct 2 still does not work. no remote commands, charge/drive log is inaccurate, and get set go times.

#84 OFFLINE   Dariusz


    New Member

  • C-MAX Energi Member
  • Pip
  • 2 posts
  • Region:U.S. Southern Atlantic
  • LocationTampa FL
  • My C-MAX:2013
  • Current Vehicle:C- MAX Energi

Posted 16 August 2018 - 08:51 PM

Hello . I have a problem with my Ford C-max Energi.
You know, I would like My Ford Mobile to work in my car. I have an old 2G modem. After three visits to the service in St. Peet Florida learned that changing the modem is impossible because I was 5 days after the warranty. Can You help me ?
VIN: 1FADP5CU2DL534376
Field Service Action Number: 15N04
Records and Customer Satisfaction. Programs for which are subject to repair in the United States. The information is subject to change and update. There are no temporary delays on the site. For the Customer Relationship Center, please contact your local dealership.
I can install the modem myself but I would not pay $ 300 for 5 days after guarantee. Maybe someone has a modem for selling from a damaged car.
P/N GM5Z-14G229-BD

Edited by Dariusz, 16 August 2018 - 09:10 PM.

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