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smart key not performing properly


Best Answer fotomoto , 05 October 2016 - 03:49 PM

  When the wind chill is -10 or it is raining and 35 degrees I am going to take the key out of my pocket every time.  That is exactly what she said I should have to do.  I know that can't be right.    

 

You do know there is a lock button on the inside of the door just like every other car on the road?  That's the one I prefer to use as I exit because A) it's an ingrained motion,  B) I can hear the confirming locking sound better while I'm still inside, and C) I'd rather not touch a possibly dirty or wet exterior button unless necessary.  

 

Anyway...... As previously said, yes, you should be able to lock the door with the exterior button immediately upon closing the door.   The only time you need to wait is if you want to immediately open the door after locking with the button.  The handle won't be "active" for a few seconds.  This feature allows you to quickly confirm it locked.   So if you forgot something in the car, you need to wait a couple of seconds for the door handle to work.  The Toyota SKS works the same way.  Maybe the service advisor is confusing that.   If the SA continues to be an issue, get a salesman to show them how it works on one on the lot.

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3 replies to this topic

#1 OFFLINE   Melephant

Melephant

    New Member

  • C-MAX Energi Platinum Member
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  • Region:U.S. Great Lakes
  • LocationSomonauk
  • Current Vehicle:C-Max Energi

Posted 05 October 2016 - 01:32 AM

I had a smart key on my Prius.  I never once had to take my key out of my pocket.  My Energi smart key doesn't allow me to lock my door via the door handle when I get out of my car unless I wait 7 - 10 seconds.  That sucks and it can't be right.  My dealer said there is nothing wrong with it; that's the way it works.  Who can I contact who would be willing to call my Dealer's service advisor and tell her that is not the way it is supposed to be and that she needs to fix it?  When the wind chill is -10 or it is raining and 35 degrees I am going to take the key out of my pocket every time.  That is exactly what she said I should have to do.  I know that can't be right.    









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#2 OFFLINE   stolenmoment

stolenmoment

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  • LocationBoston
  • My C-MAX:2013
  • Current Vehicle:Maxwell Smart

Posted 05 October 2016 - 04:20 AM

Nope, I can touch the black sensor as soon as I close the door.  The locks click after a very very short delay, a quarter-second or so.



#3 OFFLINE   fotomoto

fotomoto

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  • LocationSouth Texas
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Posted 05 October 2016 - 03:49 PM   Best Answer

  When the wind chill is -10 or it is raining and 35 degrees I am going to take the key out of my pocket every time.  That is exactly what she said I should have to do.  I know that can't be right.    

 

You do know there is a lock button on the inside of the door just like every other car on the road?  That's the one I prefer to use as I exit because A) it's an ingrained motion,  B) I can hear the confirming locking sound better while I'm still inside, and C) I'd rather not touch a possibly dirty or wet exterior button unless necessary.  

 

Anyway...... As previously said, yes, you should be able to lock the door with the exterior button immediately upon closing the door.   The only time you need to wait is if you want to immediately open the door after locking with the button.  The handle won't be "active" for a few seconds.  This feature allows you to quickly confirm it locked.   So if you forgot something in the car, you need to wait a couple of seconds for the door handle to work.  The Toyota SKS works the same way.  Maybe the service advisor is confusing that.   If the SA continues to be an issue, get a salesman to show them how it works on one on the lot.



#4 OFFLINE   cwstnsko

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  • Current Vehicle:2015 C-Max Energi

Posted 05 October 2016 - 04:38 PM

I have noticed that my keyfob is much less effective if I have a cell phone in the same pocket. Not sure if this might be an element of your situation.
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