I bought my 2013 C-Max Energi in May 2013. After approximately a year into the purchase, my pre-cooling/pre-heating/GoTimes and telematics connections started failing regularly, with a random interval of between 1 and 6 months. After resetting MFT entirely didn't fix it, I read on the forum that pulling Fuse 67 for the Cell Phone Passport was the only way to get the functionality back. Because I rely on the pre-cooling daily to make it within my range, this functionality is critical to my making most use of the vehicle.
While I've mentioned the problem and pulling fuses in the 100 degree+ heat in Houston to the dealer, the dealer told me they wouldn't be able to do anything if I fixed the problem before coming into the dealership for my recalls. This proved tricky since I can't afford to miss work when my boss is in town, the dealership won't do MFT/telematics stuff on weekends, and I need the features to use my car properly. I decided to purchase a Ford PremiumCARE ESP before my bumper-to-bumper expired so that the next time any problem happened and my boss was still in town, I could manage to get a rental while under repair if necessary.
The problem happened again the day before my bumper-to-bumper ended, and I took it into the dealership a few days later when my boss was out for the week. The dealership stated they would take a few hours to diagnose it, so I waited around working remotely. Unfortunately, my boss called me meanwhile and stated he wanted me in the office in just over an hour for an important call he just remembered (my calendar was completely clear for the day) - so I promptly asked the dealership for a loaner per my ESP. I was flat out denied. I was told that despite purchasing first-day rental, the dealership had been burned in the past when Ford determined later a problem wasn't covered by the ESP but by a separate warranty - such as emissions. I had to wait until Ford approved the repair before a chance of getting any rental, which could take the full day. Doesn't that defeat the entire purpose of first-day-rental?!! I hopped in their complementary shuttle, didn't end up making it, and ended up doing the important call from my cell phone. Needless to say, I wasn't happy.
The dealership ended up agreeing the telematics control unit (TCU) had to be replaced due to the early build date, but that the part wasn't in stock and wouldn't be in for a week or so from Ford. They pulled the fuse meanwhile so I could keep using the vehicle. It's been over a month since that part order, with the dealership stating Ford hasn't sent it yet. How can that be? Why wouldn't the part be overnighted? How is that reasonable when the car is still in production?
I bought this vehicle early on at full MSRP, bought the best extended service plan, and feel like I keep getting burned. This is on top of the MPG fiasco which destroyed my payback period. Not sure what I'm doing wrong here, but I've spent over 40k to get a different car than what I agreed to vs competitors (in terms of sticker MPG and sticker range), and now a simple module warranty repair/replacement is taking over a month, and rental benefits I've paid extra for are being flat-out denied. Are my expectations too high to receive the services I've paid for?
Edited by RobotsRock, 07 June 2016 - 02:03 PM.