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Rear hatch difficult to open


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5 replies to this topic

#1 OFFLINE   Cory Wilson

Cory Wilson

    New Member

  • C-MAX Energi Facebook
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  • Region:U.S. Great Lakes
  • LocationIndianapolis
  • My C-MAX:2013
  • Current Vehicle:2013 C-MAX Energi

Posted 12 April 2016 - 12:16 PM

When we bought our cmax just under a month ago the latch seemed to work just fine. About a week and a half ago, my wife told me she was having difficulty opening it. I messed with it and sure enough wouldn't open unless you push it down slightly and then pull it up. I took a screw driver and moved the latch open and close and it fixed it for a week but now it's doing it again. Still under a month so I can take it to the dealer, should I? Just kind of a long drive from where I live trying to avoid it if I can. Have heard issues about it closing before, but can't find anything about it opening. Thanks
  • phaskew likes this







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#2 OFFLINE   rafacq

rafacq

    New Member

  • C-MAX Energi Platinum Member
  • 154 posts
  • Region:U.S. Southern Plains
  • LocationDallas
  • Current Vehicle:Oxford White CMAX Energy

Posted 13 April 2016 - 04:36 AM

Mine has the electric motor to open the hatch and have not had any issues in 19 months. Every once in a while the foot sensor fails and you have to try 2 or 3 times, but in general works well. Really handy when your hands are full!



#3 OFFLINE   fotomoto

fotomoto

    Energi Member

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  • Region:U.S. Southern Plains
  • LocationSouth Texas
  • Current Vehicle:CMAX

Posted 13 April 2016 - 04:52 AM

IIRC there was a service bulletin early on about the gate on the 2013's.  It may have been the latch mechanism itself or simply needing readjustment.  You should search the hybrid forum for this issue:  http://fordcmaxhybridforum.com/



#4 OFFLINE   timwil56

timwil56

    Energi Member

  • C-MAX Energi Member
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  • 524 posts
  • Region:U.S. Great Lakes
  • LocationMinnesota
  • My C-MAX:2017
  • Current Vehicle:Fusion SE

Posted 13 April 2016 - 07:36 AM

If i's under warranty, take it to the dealer.



#5 OFFLINE   cmwv

cmwv

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  • Region:U.S. Northeast
  • LocationUSA
  • My C-MAX:2013
  • Current Vehicle:Ford C-Max Energi

Posted 13 April 2016 - 05:49 PM

I have had the same problem as Cory. If I stick a finger or two up into the latch mechanism and move it--sort of open and close--then it works normally again for some time. I'm guessing it just needs some lubrication but haven't gotten around to spraying a bit of WD-40 in there yet. It's definitely annoying when it happens, usually with arms full of something or other.



#6 OFFLINE   cmwv

cmwv

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  • Region:U.S. Northeast
  • LocationUSA
  • My C-MAX:2013
  • Current Vehicle:Ford C-Max Energi

Posted 19 September 2016 - 03:48 PM

Turns out mine needed a new latch assembly; $159 for the part, $110 for labor. A cool $269 out of my pocket because out of warranty.










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