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Guest Message by DevFuse

Get you C-MAX Energi Registered in the official Ford Authorized Registry. More here.


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27 replies to this topic

#21 OFFLINE   FordService

FordService

    New Member

  • Official Ford Motor Co.
  • 261 posts
  • Region:Decline
  • LocationDearborn, MI
  • Current Vehicle:Ford

Posted 08 July 2015 - 04:05 PM

Megan,
Thank you for any assistance you can give. If you can finally get this issue resolved I will definitely sing your praises to all.
Dan

I see you have a case currently active, which has been escalated to my highest point of contact, your customer service manager. There is a call set for the 9th, and I've updated the case notes. :)

Meagan









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#22 OFFLINE   DFoley

DFoley

    New Member

  • C-MAX Energi Member
  • Pip
  • 16 posts
  • Region:U.S. Southern Plains
  • LocationTexas
  • My C-MAX:2015
  • Current Vehicle:2015 C-max

Posted 16 July 2015 - 11:20 AM

Update...28 days and counting, still no resolution! Once again a Ford Representative told me the part was available and being shipped in a few days, only to find out later the Representative doesn't know what they were talking about and in fact the part still has not been manufactured, and there is still no ETA as when it will ever become available. At this point I have lost all faith in Ford Motor Co. I don't know what else to do. I simply can not wait around forever for Ford to get it act together and decide it should have the necessary parts available for the vehicles it manufactures!  At this point I have no other options other than contact an attorney and begin Texas Lemon laws proceeding on this vehicle. Unless....anybody want to buy a brand new electric vehicle that you cannot charge!



#23 OFFLINE   DFoley

DFoley

    New Member

  • C-MAX Energi Member
  • Pip
  • 16 posts
  • Region:U.S. Southern Plains
  • LocationTexas
  • My C-MAX:2015
  • Current Vehicle:2015 C-max

Posted 10 August 2015 - 01:13 PM

Well it's finally over. 53 days and the issue is resolved. The part finally arrived, it took my dealership 4 days to install, but the car seems to be functioning properly. Hopefully this will never happen to any of y'all. By the way my dealer informed me that he has an customers C-Max currently in the shop for exactly the same issue, waiting on the same part. I have no idea how long they have been waiting, but probably something similar to me.

good luck,

Dan



#24 OFFLINE   Scott Leahy

Scott Leahy

    New Member

  • C-MAX Energi Facebook
  • Pip
  • 1 posts
  • Region:U.S. Pacific Coast
  • LocationSoCal
  • My C-MAX:2015
  • Current Vehicle:2015 C-Max Energi

Posted 27 January 2016 - 01:03 PM

DFoley, the link that you supplied to that part does not seem to work on the ford parts site. Would you happen to know what that part number was? I am having to correct the same problem with my Energi Thanks!



#25 OFFLINE   gutsal2002

gutsal2002

    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:European Union
  • LocationUkraine ,Kiev
  • My C-MAX:2015
  • Current Vehicle:C max energi plug in

Posted 10 June 2018 - 04:41 AM

HELP HELP!!¡ I HAVE SAME PROBLEM!!!!PLESE SEND CORECT LINK ABOUT THIS PART!!!!!
DFoley, the link that you supplied to that part does not seem to work on the ford parts site. Would you happen to know what that part number was? I am having to correct the same problem with my Energi Thanks!

#26 OFFLINE   gutsal2002

gutsal2002

    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:European Union
  • LocationUkraine ,Kiev
  • My C-MAX:2015
  • Current Vehicle:C max energi plug in

Posted 10 June 2018 - 04:42 AM

HELP HELP!!¡ I HAVE SAME PROBLEM!!!!PLESE SEND CORECT LINK ABOUT THIS PART!!!!!
MAYBE FORD OFFICIAL CAN HELP?PLEASE I LIVE IN UKRAINE AND I HAVE SAME PROBLEM!!! the link that you supplied to that part does not seem to work on the ford parts site. Would you happen to know what that part number was? I am having to correct the same problem with my Energi Thanks!

#27 OFFLINE   gutsal2002

gutsal2002

    New Member

  • C-MAX Energi Member
  • Pip
  • 3 posts
  • Region:European Union
  • LocationUkraine ,Kiev
  • My C-MAX:2015
  • Current Vehicle:C max energi plug in

Posted 10 June 2018 - 04:43 AM

Here is a link to the part McCombs Ford West in San Antonio says they are trying to order. I’m being told multiple “on-line” requests for and about this part have been made but they are not getting any responses from Ford. Can one of the Ford Service members who monitor this board please assist me with this issue?
 
http://www.fordparts...ord&model=C-Max

HELP HELP!!¡ I HAVE SAME PROBLEM!!!!PLESE SEND CORECT LINK ABOUT THIS PART!!!!!
MAYBE FORD OFFICIAL CAN HELP?PLEASE I LIVE IN UKRAINE AND I HAVE SAME PROBLEM!!! the link that you supplied to that part does not seem to work on the ford parts site. Would you happen to know what that part number was? I am having to correct the same problem with my Energi Thanks!

#28 OFFLINE   ShoulderThingThatGoesUP

ShoulderThingThatGoesUP

    New Member

  • C-MAX Energi Member
  • Pip
  • 156 posts
  • Region:U.S. Northeast
  • LocationEmmaus, PA
  • My C-MAX:2013
  • Current Vehicle:2013 C-Max Energi

Posted 11 June 2018 - 05:58 AM

DFoley's post is from 2015 - he may not be checking the forum anymore. I'm guessing in Ukraine you didn't buy the car from a Ford dealer? If there are any around that sell, or sold, Ford Focus Electrics they might be able to help.










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