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120-volt convenience cord failure-Is it covered under warranty


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12 replies to this topic

#1 OFFLINE   kvasmg

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Posted 25 December 2014 - 01:47 PM

My 120-volt convenience cord stopped working and fault light shows. The power green light is intermittently on and it may blink depending on how I manipulate the first part of the cord including the plug. Have others had this problem and is the 120-volt convenience cord covered under Ford's warranty?









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#2 OFFLINE   komondor

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Posted 25 December 2014 - 08:07 PM

I think so I found this:

 

it is from here

 

http://www.fordservi...s/14hybwa1e.pdf

 

 

• The following Focus Electric unique parts are covered during this
extended coverage period: high-voltage battery packs, high voltage
charger, DC/DC convertor, Electric Drive Module Assembly (includes
electric motor and gearbox), trans range and charge cord.
Note: Lithium-Ion Battery Gradual Capacity Loss
The Lithium-ion battery (EV battery) will experience gradual
capacity loss with time and use (similar to all lithium-ion batteries),
which is considered normal wear and tear. Loss of battery capacity
due to or resulting from gradual capacity loss is NOT covered under
the New Vehicle Limited Warranty. See your Owner’s Manual for
important tips on how to maximize the life and capacity of the

  • miboje likes this

#3 OFFLINE   smangerer

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Posted 26 December 2014 - 11:04 AM

I just had this happen to me. 

 

I unplugged the cord and when I went to charge the next time it had the fault light on the cord and wont charge. The car shows that its plugged in but no charging occurs. I sure hope they do replace it. I ordered a turbo cord anyway for the 220v.

 

I think the provided cord isn't as weather proof as they say.


Edited by smangerer, 26 December 2014 - 11:05 AM.


#4 OFFLINE   smangerer

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Posted 29 December 2014 - 11:37 AM

I took my car and cord in today and they took the cord back under warranty. Ill get my replacement in a week.

 

Happy New Year! 


  • dr61 likes this

#5 OFFLINE   JKO

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Posted 22 July 2016 - 11:10 AM

Do you think it's covered under warranty if I ran over the cord and it broke in two? Or can I get the cord itself replaced if the station and hose are fine?



#6 OFFLINE   RubyMax

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Posted 22 July 2016 - 11:34 AM

Do you think it's covered under warranty if I ran over the cord and it broke in two? Or can I get the cord itself replaced if the station and hose are fine?

Not a defect, so unlikely.



#7 OFFLINE   rbort

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Posted 22 July 2016 - 11:36 AM

What did you break?  Got a picture?

 

-=>Raja.



#8 OFFLINE   altabrig

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Posted 02 November 2016 - 03:27 PM

Anyone else with charge cord issues? My second one is dying just like the first one did.   http://fordcmaxenerg...ht-on/?p=42514 


Edited by altabrig, 02 November 2016 - 03:33 PM.


#9 OFFLINE   rbort

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Posted 02 November 2016 - 03:46 PM

Mine seems to be doing fine for the past 2 years, the first one was stolen November 2014.

-=>Raja.

#10 OFFLINE   altabrig

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Posted 28 September 2017 - 02:21 PM

I'll be chopping mine soon.  Ford gave me a F U to my letter requesting repair of my second failed level one cord.  Hope a new male plug solves the problem.

 

Got a NEMA 10-30 plugged level 2 used off ebay about a month or so ago and it has been working great, but I still need a working level one as well.



#11 OFFLINE   jananapaydin

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Posted 30 September 2017 - 08:45 AM

My cord failed after 4+ years. They said it's not covered under warranty and charged me $700, even though I purchased the 5 year extended warranty. I want to know what caused the failure so I can fix it/avoid doing the same thing again. Any thoughts? The dealer says extension cord or not dedicated circuit could cause the cord to fail. I do not use an extension cord, it is a 3-prong plug, It has not overheated that I am aware of. It is in the garage. It is not dedicated, but only has the garage door opener on the same circuit. Could that damage the cord?



#12 OFFLINE   altabrig

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Posted 30 September 2017 - 10:08 AM

I am not sure if the heat at the plug caused the fault and eventual EVSE failure.  I am surprised the wiring is only 16 guage.   I can slow down the faults by putting ice packs around the plug, so I am assuming it was the overheating caused by resistance.    

 

Not many level 1 OEM cords seem to fail, but  two have failed for me.

 

Yesterday I chopped my plug as a few posters suggested.  I was unwilling to try it until I had petitioned Ford for help.  After the denial, I went ahead and did it wonder if there would be a sensor buried in the molded rubber.

 

I apologize for the lack of photos.  I have them but the uploader (flash 9 installed) only returns the message "server error during upload" for the last couple months, so I can no longer document with photos in the forum gallery.

 

 

I sliced the plug in half and found two 22 AWG wires in blue (neutral) and brown (hot) in addition to the 16 AWG Green, White, and Black).

 

I further dissected the plug and got out  soldered ends of the brown and neutral with soldered connections to what JZ suggested is a little wishbone of wire connected to a resistance based temp sensor.   

 

My photos show two haves of a wishbone connected to what may have been a tiny soldered sensor (or perhaps soldered onto the respective hot and neutral prongs).

 

I have tried wiring them to the respective hot and neutral prongs, leaving them disconnected, and wiring the blue and brown together.   All wirings have resulted in an instantaneous warning fault light upon plug in to outlet.

 

If someone can shed some light on my ignorance (assuming the new plug does not have a mechanical fault defect), please enlighten me.

 

Thanks.

 

I hope your plug keeps you charging without issues janana.



#13 OFFLINE   altabrig

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Posted 30 September 2017 - 07:55 PM

Going to this thread for any troubleshooting or help with the blue and brown wires and possible sensor. http://fordcmaxenerg...ge-5#entry47390








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