Today, 10/06/2017 My Cmax Energi was dead as dead could be. This is the second time. It is in the Ford service center now, again. The first time I spent 4 hours in the waiting room and when I got the car back it was supposedly fixed. Now they tell me they are in touch with the Ford Tech and will keep the car for a few days to try and find out what is wrong. Hum, The first time it was completely dead and all the doors locked, luckily I had a cut key and was able to open the door the pop the hood, also fortunately this happened in my daughters driveway. I put a mini charger on it and let it sit for awhile, while I did some internet research. It started up after a couple of hours on the charger. I contacted Ford, and took it in armed with all my internet info, like the Ford service bulletin on this very problem (TSB 13-5-1). That first visit, the 4 hour wait, was a complete waste of time. As you will see --
My wife took the car on a 200 mile round trip and -- the following day I took the car to a local park to do some coin detecting with a friend. When we were done I return to my car and was DEAD-- just like before. We used jumper cables my friend had and it started right up and I immediately drove it 30 miles to the Ford Service Center. My wife had called them and they said to bring it right in.
That is when we found out they had done nothing to the car on the first visit, that first time. Telling my wife they ran it through some test and could not find anything wrong. Like this has never happened? Maybe now they will take it a little more serious, and this time I had them give me a ride back home. Yep, getting smarter.
I look on the internet and forums like this one and find that not only is this a known problem, it is not exclusive to a particular year. We have put abut 12,000 miles on this vehicle and not one problem. We took it in once on a recall to replace the Modem (?). About 1500 miles after this we had the first DEAD CAR. Funny, I had 14 miles of Electric reserve and the car battery is dead and this stops everything???? My motor-home has a boost switch that you can flip to start the engine if the engine battery goes dead. There should be something for this for these cars, maybe? They are all acting stupid at the Service Center, like this is so bazaar. But I have an idea that the real fix for this issue may be very expensive for Ford to correct and that is why they are all so dumb about it and just turn you back out on the road hoping it will fix itself. Believe me, it is a scary thing to not be able to trust your electric car hybrid - you cannot push it to get it restarted and if you do not have a cut key you are sunk. I am grateful that this did not happen to my wife the day before.
They are playing around with the idea that something is draining the battery, but after a full day of straight driving, (as my wife had done) and then it goes dead the very next day? Nah, don't thinks so. No one mentions the Alternator? These car batteries are really small and what a helpless feeling to know you have a ton of voltage just sitting under the back seat and cannot get to it. This is a problem, a real problem. I wonder if the car was no longer under warranty how that would work out $$$$ ? Am I ranting, you damned right I am. And what makes it hurt all the more is that I love this car. This car is the best (until now) I have ever owned. The seats the ride, the plug in battery -- Oh, the mentioning the plug in -- when it was found Dead the first time I pulled the Charge cable out and plug it in and guess what? NOTHING. The only solution to not being stranded is to hope to meet someone who will let you jump from their car. Or, buy a portable battery jump starter. But this is not a fix, only a method to get you on the road again, and then sweat it out at every light and stop, when the engine shuts down, as to whether it will start up again and keep you going. This may become a recall issue -- if Ford does not get on this -- There is a safety concern here. For example what if my wife is alone in a not so safe area, passing through, and her fancy little car goes DEAD? I can think of more situation this could eventually lead to problems of personal safety. Okay, done, just letting everyone who thinks this is some kind of small thing that it is not. Just wait, you may be next, then you will see. Peace, Dan
Edited by Dan Baxley, 06 October 2017 - 06:43 PM.